- Case study -
31 Hours, Chicago to Frankfurt
A regional carrier called at 02:40 with a grounded wide-body in Frankfurt: a hydraulic pump weighing 210 kg sat in a Chicago spares pool, and the return-to-service slot depended on it arriving before the next evening's bank of departures.
Our night desk collected the pump by 04:00, screened and tendered it to the 09:15 departure, cleared export in transit and had a Frankfurt agent recover, clear and deliver it to the maintenance hangar by 09:30 local the following day — 31 hours after the first call.
The Challenge
Aircraft parts combine every difficulty at once: extreme time pressure, strict dangerous-goods and screening rules, awkward dimensions, and destinations that change with each diversion. A missed cutoff cascades into cancelled flights.
- AOG spares with hour-level deadlines;
- Rotables requiring tracked, sealed handling;
- Fly-away kits and tooling for line stations.
Our Approach
A dedicated aviation desk staffed around the clock holds pre-cleared screening status with partner airlines and keeps packaging for standard rotables on the shelf — so an AOG call skips every queue.
- 24/7 AOG hotline with flight-booking authority;
- Pre-built ULD positions on key transatlantic flights;
- Hangar-direct final mile with proof of handover.
- In the field -
Aviation Moves, Up Close
Standing Results for Aviation Clients
- Average AOG pickup-to-tender time under 5 hours in U.S. metros;
- 99.2% of aviation bookings depart on the planned flight;
- Full chain-of-custody documentation for every rotable move.